Refund policy
Refund & Returns Policy
Last Updated: June 2026
At L.A.D Slab, we take great pride in the quality of our flapjacks. Due to the perishable nature of our products, we cannot accept returns of food items once they have been delivered.
Returns
As our flapjacks are food products, we are unable to accept returns or offer refunds for orders where:
- You change your mind after delivery.
- You have ordered the wrong product.
- You no longer want the product after it has been delivered.
- The product has been opened, consumed, or stored incorrectly after delivery.
Damaged, Incorrect or Faulty Orders
If your order arrives:
- Incorrect
- Missing items
- Not fit for consumption
Please contact us within 48 hours of delivery by emailing gareth@ladslab.co.uk with:
- Your order number
- A description of the issue
- Photographs showing the problem where applicable
We will review the issue and, where appropriate, offer:
- A replacement product
- A partial refund
- A full refund
Delivery Issues
If your order has not arrived within the expected delivery timeframe, please contact us as soon as possible and we will investigate with our delivery partner.
Refund Processing
Approved refunds will be processed back to the original payment method. Please allow 5–10 working days for the funds to appear in your account, depending on your bank or payment provider.
Contact Us
For any questions regarding returns or refunds, please contact:
L.A.D Slab
Email: gareth@ladslab.co.uk
Website: ladslab.co.uk